1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Plumbing Arvada & Drain Clean Expert ("Company," "we," "our," or "us") regarding your use of our website, services, and any related applications or platforms.

By accessing our website at plumbingarvadaco.com, engaging our services, or contacting us for plumbing services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Plumbing Arvada & Drain Clean Expert provides professional plumbing services including but not limited to:

• 24/7 emergency plumbing repairs
• Drain cleaning and hydro-jetting services
• Water heater repair, installation, and maintenance
• Pipe repair, replacement, and installation
• Toilet and fixture installation and repair
• Leak detection and repair
• Sewer line services
• Bathroom and kitchen plumbing
• Commercial plumbing services
• Plumbing inspections and consultations

3. Service Area and Availability

3.1 Primary Service Area

Our primary service area includes Arvada, Colorado, and surrounding communities including Westminster, Wheat Ridge, Lakewood, Broomfield, Golden, Thornton, and Northglenn.

3.2 Emergency Services

We provide 24/7 emergency plumbing services with a target response time of 30 minutes within our primary service area. Response times may vary based on location, weather conditions, and service demand.

3.3 Service Limitations

Service availability may be limited by:

• Extreme weather conditions
• Natural disasters or emergencies
• Equipment availability
• Technician availability
• Safety considerations

4. Scheduling and Appointments

4.1 Appointment Scheduling

Appointments may be scheduled by phone, email, or through our website. We will confirm all appointments and provide estimated arrival times.

4.2 Cancellation Policy

Customers may cancel or reschedule appointments with at least 2 hours notice for non-emergency services. Emergency services cannot be cancelled once a technician has been dispatched.

4.3 Access Requirements

Customers must provide safe and reasonable access to the work area. We reserve the right to reschedule if access is not available or if safety conditions are not met.

5. Pricing and Payment Terms

5.1 Pricing Structure

Our pricing includes:

• Upfront, transparent pricing with no hidden fees
• Free estimates for most services
• Emergency service fees for after-hours calls
• Travel charges for locations outside our primary service area

5.2 Payment Methods

We accept the following payment methods:

• Cash
• Personal and business checks
• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• Financing options (subject to credit approval)

5.3 Payment Terms

Payment is due upon completion of services unless other arrangements have been made in writing. For large projects, we may require a deposit or progress payments.

5.4 Late Payment

Accounts not paid within 30 days may be subject to a 1.5% monthly service charge and collection activities.

6. Warranties and Guarantees

6.1 Service Warranty

We provide a 100% satisfaction guarantee on all our services. If you are not completely satisfied with our work, we will return to correct any issues at no additional charge.

6.2 Parts Warranty

All parts and materials are warranted according to manufacturer specifications. We will replace defective parts at no charge during the warranty period.

6.3 Workmanship Warranty

Our workmanship is guaranteed for a period of one (1) year from the date of service completion, unless otherwise specified in writing.

6.4 Warranty Limitations

Warranties do not cover:

• Normal wear and tear
• Damage caused by misuse or neglect
• Damage from external factors (freezing, flooding, etc.)
• Modifications made by others
• Acts of nature or force majeure events

7. Customer Responsibilities

7.1 Property Access

Customers must:

• Provide safe and reasonable access to work areas
• Remove personal belongings from work areas
• Ensure pets are secured during service visits
• Disclose known hazards or special conditions

7.2 Accurate Information

Customers must provide accurate and complete information regarding:

• Property address and access instructions
• Description of plumbing issues
• Previous repairs or modifications
• Contact information for scheduling and billing

7.3 Safety Compliance

Customers must maintain a safe work environment and comply with all safety requirements communicated by our technicians.

8. Limitation of Liability

8.1 Scope of Liability

Our liability is limited to the cost of the services provided. We are not liable for:

• Consequential or indirect damages
• Loss of use or business interruption
• Damage to personal property not directly caused by our negligence
• Pre-existing conditions or hidden defects
• Damage caused by customer negligence or misuse

8.2 Insurance Coverage

We maintain comprehensive general liability and workers' compensation insurance. Proof of insurance is available upon request.

8.3 Maximum Liability

In no event shall our total liability exceed the amount paid for the specific service that gave rise to the claim.

9. Emergency Services

9.1 Emergency Response

Emergency services are available 24/7 for urgent plumbing issues that pose immediate risk to property or safety, including:

• Burst pipes or major leaks
• Sewer backups
• Water heater failures
• Gas line issues
• Frozen pipes

9.2 Emergency Fees

Emergency services may include additional fees for after-hours, weekend, and holiday calls. These fees will be disclosed before service begins.

9.3 Emergency Authorization

In emergency situations, we may perform necessary work to prevent property damage before obtaining written authorization, with customer consent.

10. Permits and Code Compliance

10.1 Permit Requirements

When required by local codes, we will obtain necessary permits for plumbing work. Permit costs are additional and will be disclosed in advance.

10.2 Code Compliance

All work will be performed in accordance with applicable local, state, and national plumbing codes and regulations.

10.3 Inspection Requirements

Customer is responsible for scheduling required inspections with local authorities. We will coordinate with inspectors as needed.

11. Intellectual Property

11.1 Website Content

All content on our website, including text, images, logos, and design elements, is protected by copyright and trademark laws.

11.2 Use Restrictions

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or logos without authorization
• Create derivative works based on our content
• Use our content for commercial purposes without consent

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Dispute Resolution

13.1 Informal Resolution

We encourage customers to contact us directly to resolve any disputes or concerns. We are committed to working with you to find a satisfactory solution.

13.2 Mediation

If informal resolution is not successful, disputes may be resolved through mediation with a mutually agreed-upon mediator.

13.3 Governing Law

These Terms are governed by the laws of the State of Colorado. Any legal proceedings will be conducted in the courts of Jefferson County, Colorado.

14. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Government actions or regulations
• Labor disputes
• Supply chain disruptions
• Public health emergencies

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

18. Acknowledgment

By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Effective Date: These Terms of Service are effective as of January 15, 2024.